11:20 a.m.
Ticket Number : SUNETTICKET-8260
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : hb-r2 down
Ticket Scope : Link
Ticket Opened : 20221121 17:24 UTC
Ticket Closed : 20221122 10:20 UTC
Problem Start : 20221121 17:18 UTC
Problem End : 20221121 18:33 UTC
Affected organisations:
* SP, SUNET, HB
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Description:
* Router hb-r2 is down.
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Impact:
* Backbone link between HB and Skövde is down.
Loss of redundancy for SP and HB.
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Update:
* 20221121 17:29 UTC
Asked customer to check on the router.
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* 20221121 17:42 UTC
Customer confirmed that it was due to power outage. It is a
big outage, hb-r2 was connected to an UPS which has run out
of powr. hb-r1 is connected to a diesel generator so it is
still up.
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* 20221121 18:56 UTC
The router has come up.
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Final ticket report:
* Router hb-r2 was down due to power outage.
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