Ticket Number : SUNETTICKET-8124
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : FPC error on umu-r2
Ticket Scope : Hardware
Ticket Opened : 20220925 17:44 UTC
Ticket Closed : 20230104 9:49 UTC
Problem Start : 20220923 5:44 UTC
Problem End : 20221223 9:00 UTC
Affected organisations:
* UMU, SUNET
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Description:
* Following SUNETTICKET-8110, we now have have major errors on
FPC2 on our router in Umeå.
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Impact:
* Affected service:
SU-S003027 to HPC2N, sunet-hpc2n-phy3
SU-S003027 to HPC2N, sunet-hpc2n-phy4
----
Update:
* 20220925 17:54 UTC
A new restart of the card was successful in bringing the FPC
back online. Monitoring.
----
* 20220926 7:29 UTC
New alarms on FPC2
tobias@umu-r2-re0> show chassis alarms
1 alarms currently active
Alarm time Class Description
2022-09-25 20:33:57 UTC Minor FPC 2 Minor Errors
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* 20220926 8:25 UTC
Escalated to our hardware provider.
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* 20220929 19:43 UTC
FPC card went down again. Escalating to provider.
----
* 20221010 9:16 UTC
Moving NAAD one week. Will monitor issue for one week.
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Final ticket report:
* We saw Major FPC errors in slot 2 and slot3 with several
different FPCs.
Seems that we manage to run into 3 different issues (XMCHIP
DDR error, XMCHIP DDR error and Cordoba MIC power fault).
Finally, we got a card that has been stable since the 23rd
of December.
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--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
Ticket Number : SUNETTICKET-8124
Ticket Type : Unscheduled
Ticket Status : Open
Ticket Summary : FPC error on umu-r2
Ticket Scope : Hardware
Ticket Opened : 20220925 17:44 UTC
Ticket Closed :
Problem Start : 20220923 5:44 UTC
Problem End : 20221004 8:13 UTC
Affected organisations:
* UMU, SUNET
----
Description:
* Following SUNETTICKET-8110, we now have have major errors on
FPC2 on our router in Umeå.
----
Impact:
* Affected service:
SU-S003027 to HPC2N, sunet-hpc2n-phy3
SU-S003027 to HPC2N, sunet-hpc2n-phy4
----
Update:
* 20220925 17:54 UTC
A new restart of the card was successful in bringing the FPC
back online. Monitoring.
----
* 20220926 7:29 UTC
New alarms on FPC2
tobias@umu-r2-re0> show chassis alarms
1 alarms currently active
Alarm time Class Description
2022-09-25 20:33:57 UTC Minor FPC 2 Minor Errors
----
* 20220926 8:25 UTC
Escalated to our hardware provider.
----
* 20220929 19:43 UTC
FPC card went down again. Escalating to provider.
----
* 20221010 9:16 UTC
Moving NAAD one week. Will monitor issue for one week.
----
--
For information about SUNET tickets and the sunet-fail list visit:
http://www.nunoc.org/nunocweb/open_trouble_tickets.html
