6:59 a.m.
Ticket Number : SUNETTICKET-8074
Ticket Type : Unscheduled
Ticket Status : Closed
Ticket Summary : Link down
Ticket Scope : Link
Ticket Opened : 20220823 7:22 UTC
Ticket Closed : 20220824 6:59 UTC
Problem Start : 20220823 6:17 UTC
Problem End : 20220823 14:23 UTC
Affected organisations:
* KAU
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Description:
* KAU connection between Karlstad - Arvika is down.
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Impact:
* The following services is affected:
100118293 - Ethernetkapacitet mellan Musikhögskolan,
Ingesund, Arvika - Karlstads universitet
100118294 - Ethernetkapacitet mellan Musikhögskolan,
Ingesund, Arvika - Karlstads universitet
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Update:
* 20220823 7:51 UTC
Escalated to provider.
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* 20220823 11:05 UTC
Update from provider.
Troubleshooting is ongoing but currently no ETR.
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* 20220823 15:15 UTC
Provider said they've fixed it, but customer reports system
still down.
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Final ticket report:
* KAU connection between Karlstad - Arvika went down. RFO
unknown.
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