Påminnelse om servicefönster fredag 15/5.
Med vänliga hälsningar
Best regards
Monika Allöv Andersson
Systemförvaltare - Sunet medietjänster
System manager - Sunet media services
Sunet - Swedish University Computer Network
Vetenskapsrådet | Swedish Research Council
Phone: +46 72 394 78 58
________________________________
Från: SUNET Status <do-not-reply(a)d3hvis1x81bt0i.cloudfront.net>
Skickat: den 14 maj 2026 14:00
Till: Monika Allöv Andersson <monika.allov-andersson(a)sunet.se>
Ämne: Scheduled Maintenance Notification from Sunet Status
Scheduled Maintenance Reminder
Sunet Status
Title: Zoom Troubleshooting Maintenance
Planned Start: May 15, 2026 14:00 CEST
Expected End: May 15, 2026 18:00 CEST
Affected Infrastructure
Components: Zoom
Locations: On-Prem
Details:
We will enable two extra Zone to do some testing after putting some new things in place.
The goal is still to find enough data to locate the problem with the communication between the Zones.
The effect on customers will be a return to the symptoms we had a few weeks ago and unless we find and fix
the actual cause we will revert to running on one zone efter the service windows securing a stable
usable service for the following morning.
Those symptoms include interrupted and split meetings (both audio and/or video), being unable to
connect to meeting with error 103033, problems with entering or leaving breakout rooms.
Manage Subscription<https://status.sunet.se/pages/subscriber/manage/5f4784a4bc7fae04c8359fc5/6a…> | Visit Status Page<https://status.sunet.se>
Powered by Status.io<https://status.io>
Följande har skickats till tekniskt ansvarig för Zoom.
Hej!
Zoom har uppdaterat med nya funktioner som tyvärr är påslagna default. Vi ber er att slå av AI-companion på kontonivå (om ni inte har beställt Hybrid som tilläggstjänst och ni själva redan aktiverat det).
Det finns en tråd i Sunet Forum om detta: https://forum.sunet.se/content/perma?id=68883
Vi har också ett ärende med NORDUnet om detta.
Med vänliga hälsningar
Best regards
Monika Allöv Andersson
Systemförvaltare - Sunet medietjänster
System manager - Sunet media services
Sunet - Swedish University Computer Network
Vetenskapsrådet | Swedish Research Council
Phone: +46 72 394 78 58
Hej!
Nytt servicefönster hos NORDUnet för att felsöka de zoner som inte är i bruk.
Med vänliga hälsningar
Best regards
Monika Allöv Andersson
Systemförvaltare - Sunet medietjänster
System manager - Sunet media services
Sunet - Swedish University Computer Network
Vetenskapsrådet | Swedish Research Council
Phone: +46 72 394 78 58
________________________________
Från: Patrik Larsson <patrik(a)sunet.se>
Skickat: den 12 maj 2026 14:54
Till: Monika Allöv Andersson <monika.allov-andersson(a)sunet.se>
Ämne: Fwd: Scheduled Maintenance Notification from Sunet Status
-------- Forwarded Message --------
Subject: Scheduled Maintenance Notification from Sunet Status
Date: Tue, 12 May 2026 12:16:41 +0000
From: SUNET Status <do-not-reply(a)d3hvis1x81bt0i.cloudfront.net><mailto:do-not-reply@d3hvis1x81bt0i.cloudfront.net>
To: noc(a)sunet.se<mailto:noc@sunet.se>
Scheduled Maintenance Reminder
Sunet Status
Title: Zoom Troubleshooting Maintenance
Planned Start: May 15, 2026 14:00 CEST
Expected End: May 15, 2026 18:00 CEST
Affected Infrastructure
Components: Zoom
Locations: On-Prem
Details:
We will enable two extra Zone to do some testing after putting some new things in place.
The goal is still to find enough data to locate the problem with the communication between the Zones.
The effect on customers will be a return to the symptoms we had a few weeks ago and unless we find and fix
the actual cause we will revert to running on one zone efter the service windows securing a stable
usable service for the following morning.
Those symptoms include interrupted and split meetings (both audio and/or video), being unable to
connect to meeting with error 103033, problems with entering or leaving breakout rooms.
Manage Subscription<https://status.sunet.se/pages/subscriber/manage/5f4784a4bc7fae04c8359fc5/5f…> | Visit Status Page<https://status.sunet.se>
Powered by Status.io<https://status.io>
--
Best Regards
Patrik Larsson
SUNET Operations
patrik(a)sunet.se<mailto:patrik@sunet.se>
+46 730 714 378
