November 2024 - E-meeting-support-contacts

by Monika Allöv Andersson

Hej alla! Nu är underhållet av servrarna hos NORDUnet färdigt. Tjänsterna ska fungera som vanligt från och med nu. mvh Monika Allöv Andersson Systemförvaltare - Sunet mediatjänster System administrator - Sunet media services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58

1 month, 2 weeks

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Fwd: Scheduled Maintenance Notification from NORDUnet Status

by Monika Allöv Andersson

Hej alla! Det har varit lite olika turer fram och tillbaka gällande det planerade underhållsarbetet i Danmark. Nu görs allt samma helg, närmare bestämt nu till helgen. Nedan ser ni vad som gäller. mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58 ---------- Forwarded message --------- Från: NORDUnet Status Notification < do-not-reply(a)d3l31203d313yz.cloudfront.net> Date: mån 25 nov. 2024 kl 16:42 Subject: Scheduled Maintenance Notification from NORDUnet Status To: <monika.allov-andersson(a)sunet.se> Scheduled Maintenance Reminder NORDUnet Status *Title:* Infrastructure Maintenance (Kaltura, Zoom) *Planned Start:* November 30, 2024 07:00 UTC *Expected End:* December 1, 2024 20:00 UTC *Affected Infrastructure* *Components:* Zoom, Kaltura *Locations:* Mediaspace, Transcoding, Live streaming, On-Premise, Recording, REACH, Analytics *Details:* There will be an infrastructure maintenance in Denmark. This was previously planned over two weekends doing one datacenter per weekend. Now both datacenters will be done on one weekend. The operation requires all nodes of the clusters to be in maintenance mode at the same time, which in practical terms means that the cluster will be "shut down". And in order for this to happen, all VMs in the clusters will have to be powered off for the duration. Downtime is expected during the maintenance window on Saturday. Sunday is reserved. Impact: - Kaltura will be completely down during the operation. - Zoom Cloud Recordings might have longer delivery time. - Zoom Virtual Room Connector Load Balancers will be down. Users can either use the Public Cloud CRC or use the Hybrid CRC servers directly: dk-bal-zp2-hcrc-001 A 185.174.119.220 dk-bal-zp2-hcrc-002 A 185.174.119.221 dk-bal-zp2-hcrc-003 A 185.174.119.222 se-tug-zp3-hcrc-001 A 89.46.17.220 se-tug-zp3-hcrc-002 A 89.46.17.221 se-tug-zp3-hcrc-003 A 89.46.17.222 dk-ore2-zp5-hcrc-001 A 185.174.118.220 dk-ore2-zp5-hcrc-002 A 185.174.118.221 dk-ore2-zp5-hcrc-003 A 185.174.118.222 Manage Subscription <https://status.nordu.net/pages/subscriber/manage/6135c0c26fcce8052dde4f06/6…> | Visit Status Page <https://status.nordu.net> Powered by Status.io <https://status.io>

1 month, 3 weeks

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Cloud recordings

by Monika Allöv Andersson

Hej alla! Som ni har sett så är problemet med cloud recordings äntligen löst. Det har dessutom dykt upp en hel massa inspelningar som gjordes för längesen som nu finns hos användaren. Alla inspelningar gjorda före 7 september som inte har dykt upp, kommer inte att göra det. mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58

1 month, 3 weeks

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Fwd: Status Notification from NORDUnet Status

by Monika Allöv Andersson

Äntligen. Se nedan. mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58 ---------- Forwarded message --------- Från: NORDUnet Status Notification < do-not-reply(a)d3l31203d313yz.cloudfront.net> Date: mån 25 nov. 2024 kl 11:12 Subject: Status Notification from NORDUnet Status To: <monika.allov-andersson(a)sunet.se> Incident Update NORDUnet Status *Current Status:* Operational *Started:* September 2, 2024 12:22 UTC *Resolved:* *Affected Infrastructure* *Components:* Zoom *Locations:* Recording *Update:* The final problem, ref. last weeks update, has been resolved and everything is back to normal operation, with 0 recordings being lost this week. It has also been possible to recover most of the old missing recordings and these have been processed as well. For now we consider the issue to be resolved. A permanent solution will be deployed later. Manage Subscription <https://status.nordu.net/pages/subscriber/manage/6135c0c26fcce8052dde4f06/6…> | Visit Status Page <https://status.nordu.net> Powered by Status.io <https://status.io>

1 month, 3 weeks

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FW: [Mediagroup] Zoom on-premise recording issue update 20241122

by Peter Häggstrand

Hej alla. Senaste uppdateringen från NORDUnet om Zoom Cloud Recording Med vänliga hälsningar, Peter Häggstrand SUNET Från: Jørgen Qvist <qvist(a)nordu.net> Datum: fredag 22 november 2024 09:03 Ämne: [Mediagroup] Zoom on-premise recording issue update 20241122 OBS: Detta mail kommer från en avsändare utanför din organisation. All, The final problem, ref. last weeks update, has been resolved and everything is back to normal operation, with 0 recordings being lost this week. It has also been possible to recover most of the old missing recordings and these have been processed as well. For now we consider the issue to be resolved. A permanent solution will be deployed later. Unless something changes this is the last update in the series. Brgds, Jørgen Qvist email: qvist(a)nordu.net mobile: +45-31621400 Please read NORDUnets Data Protection Policy - https://nordu.net/privacy-policy/ & Legal Notice - https://nordu.net/legal-notice/ On 16 Nov 2024, at 20.12, Jørgen Qvist <qvist(a)nordu.net> wrote: All, Sorry about the delayed update. Things are continuing to improve. The changes made last week has uncovered an NFS permission problem on the recording servers that Zoom has been able to reproduce. A fix for this will be deployed over the weekend. Again, we will monitor this closely,,, Next update Friday November 22’nd. Brgds, Jørgen Qvist email: qvist(a)nordu.net mobile: +45-31621400 Please read NORDUnets Data Protection Policy - https://nordu.net/privacy-policy/ & Legal Notice - https://nordu.net/legal-notice/

1 month, 3 weeks

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Fwd: Status Notification from NORDUnet Status

by Monika Allöv Andersson

Hej alla! Se nedan. mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58 ---------- Forwarded message --------- Från: NORDUnet Status Notification < do-not-reply(a)d3l31203d313yz.cloudfront.net> Date: mån 18 nov. 2024 kl 09:53 Subject: Status Notification from NORDUnet Status To: <monika.allov-andersson(a)sunet.se> Incident Update NORDUnet Status *Current Status:* Degraded Performance *Started:* September 2, 2024 12:22 UTC *Resolved:* *Affected Infrastructure* *Components:* Zoom *Locations:* Recording *Update:* Things are continuing to improve. The changes made last week has uncovered an NFS permission problem on the recording servers that Zoom has been able to reproduce. A fix for this was deployed over the weekend. Manage Subscription <https://status.nordu.net/pages/subscriber/manage/6135c0c26fcce8052dde4f06/6…> | Visit Status Page <https://status.nordu.net> Powered by Status.io <https://status.io>

2 months

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Zoom on-premise recording issue update 2024116

by Monika Allöv Andersson

Hej alla! Ny uppdatering gällande problemen med cloud-recordings. All, Sorry about the delayed update. Things are continuing to improve. The changes made last week have uncovered an NFS permission problem on the recording servers that Zoom has been able to reproduce. A fix for this will be deployed over the weekend. Again, we will monitor this closely,,, Next update Friday November 22’nd. Brgds, Jørgen Qvist mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58

2 months

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Fwd: [Mediagroup] Re: Zoom on-premise recording issue update 20241101

by Monika Allöv Andersson

Hej alla! Se nedan. Mvh Monika Skickat från min iPhone Vidarebefordrat > Ämne: [Mediagroup] Re: Zoom on-premise recording issue update 20241101 > > All, > > Unfortunately the change to the storage hardware and logical infrastructure did not resolve the problem. > > We did however uncover a problem where the recorders are started before the NFS mounts are fully setup. We have tried to implement a fix for this and we are currently seeing an improvement of the situation. > > We will monitor this closely. > > Next update Friday November 15, late as I will be travelling back from the US. > > Brgds, > > Jørgen Qvist > > > Please read NORDUnets Data Protection Policy - https://nordu.net/privacy-policy/ & Legal Notice - https://nordu.net/legal-notice/ > > > _______________________________________________ > Mediagroup mailing list -- mediagroup(a)lists.nordu.net > To unsubscribe send an email to mediagroup-leave(a)lists.nordu.net

2 months, 1 week

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Zoom on-premise recording issue update 20241101

by Monika Allöv Andersson

Hej! Det här kom i fredags: All, Unfortunately the new version of the Recording Connector did not resolve the problem. Zoom is continuing to work on a solution at their end. NORDUnet has in a maintenance window Thursday October 31, made changes to the Recording Nodes storage hardware and logical infrastructure, for two of the operational Zoom Zones. We will monitor the impact before making further changes. Next update Friday November 8. Brgds, Jørgen Qvist mvh Monika Allöv Andersson Systemförvaltare - Utbildningsstödjande tjänster System administrator - Educational Services Sunet - Swedish University Computer Network Vetenskapsrådet | Swedish Research Council Phone: +46 72 394 78 58

2 months, 2 weeks

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2025

2024

2023

2022

E-meeting-support-contacts November 2024