All,
As many of you will have noticed there are information flourishing in media and on facebook etc, regarding the resent update of the Zoom Terms of Service (ToS) and AI. See example below.
Unfortunately, the information in these articles is misleading and incorrect, especially with regards to the use of the word content.
Zoom has updated it’s ToS to be transparent about how they use and collect technical information, telemetry etc. (service generated data) to improve the service and for capacity planning etc. It does not give any meaning to talk about user consent in this context as the information cannot be association to any user, as the data is anonymized and aggregated.
Nothing has changed in the way Zoom is doing this, it is only the ToS that has been updated.
To be clear, Zoom do not use audio, video, or chat content for training their AI models without customer consent.
Zoom has published a blog post explaining the ToS changes, and how it affects customers. It is important to read the full blog post, as there are sections on education users and for some functions where and how consent can be given and is needed.
There is one section in the ToS (10.3) regarding permitted use of customer content that is not addressed in the blog post (because it is not new), but it is important not just to read the text, which when reading it gives the impression that Zoom could use meeting content. Here there are associated notes (I-VI) that is important.
Also; it is worth reading section 28, which describes the use of anonymized and aggregated data.
The NORDUnet hybrid on-premise service is affected by the ToS, but;
The most important message to our NREN customers regarding meeting content and AI, is that for the NORDUnet hybrid on-premise service Zoom do not have access to any of the in-meeting voice, video or shared information and content.
I hope this information is helpful in regards to your customer communication.
Brads,
Jørgen Qvist
NORDUnet Chief Operating Officer
email: qvist@nordu.net
mobile: +45-31621400
NORDUnet
Kastruplundgade 22,1
2770 Kastrup
Danmark